Returns & Refunds

When things go wrong!
At Tea Leaves we strive to maintain the highest standards of tea quality and service. However, even with the best intentions, things can go wrong. 


If you are not completely satisfied with your order please contact us immediately. We require you to return the product in its original packaging, for examination and testing. If the product is found to be unsatisfactory as claimed, we will replace the product or offer a full refund.

Return WHEN

We want you to be delighted with your purchase and if you want to exchange or refund a product, please contact us within 14 days of purchase date, quoting your order number.

Return WHERE 

Tea Leaves Aust Pty Ltd
10 Jellico Drive
Scoresby  VIC  3179  Australia

Return HOW

Return items in original packaging with evidence of purchase.


The customer shall pay Shipping of returns/refunds. Original shipping rates are refundable when the value of the goods is also refunded.


Manual refund shall generally be by Credit card or EFT via internet, to suit the customer. 


The Crazy Teapot Shop
380 Mt Dandenong Tourist Road
Sassafras  VIC  3787
Trading hours  10am-5pm  7 Days

Return SALES

There is no refund or exchange on SALE items


If you have any further enquiries regarding our Returns or Refunds policy please email us at