Click & Collect
Please allow 1 business day for your order to be processed
- Warehouse – 10 Jellico Drive, Scoresby VIC 3179: Monday–Friday, 10.00 am–4.30 pm
- Olinda Store – 29 Olinda-Monbulk Road, Olinda VIC 3788: 7 days, 10.00 am–5.00 pm
Retail Policy
Prices effective February 2026. Orders received before 11.00 am will generally be dispatched within 1–3 days.
We post all orders with Australia Post using E-Parcel boxes & satchels. All E-Parcel and box deliveries within Australia are traceable. Current rates are effective from February 2026. Deliveries to regional and remote areas may take longer than quoted working days. Delivery rates apply to all Online, Email and Telephone orders.
Free Freight over $75 orders (standard eParcel)*
*Order total must reach $75.00 AUD after all discounts and coupon codes to be eligible for Free Freight. No free freight for International Orders or Wholesale orders.
Up to $75 orders
$9.50 inc GST
STANDARD eParcel
- No weight restrictions
- 3–5 business days delivery (WA, NT allow up to 7 business days)
- $15.95 inc GST for any order
EXPRESS eParcel
Australia Post does not guarantee overnight Express due to delays in the Australia Post network.
- No weight restrictions
- 1–3 business days delivery to postcodes in the EXPRESS Post Network
- Longer delivery to postcodes outside the EXPRESS Post Network
Wholesale Policy (No Free Freight)
- Shipping costs shall be calculated following commercial rates offered by contract couriers.
- Shipping costs shall be quoted at the time of ordering and shall appear as a freight item on the invoice.
International Policy
Tealeaves adhere to Australian Regulations, however your destination country may have different importation policies. Tealeaves will not be held liable for additional taxes, duties or surcharges that may be payable on delivery in your country. Please check with your local authorities before placing your order.
Due to possible breakage, not all Tea products are available for International Orders. Please email us at info@tealeaves.com.au if you require larger quantities of tea to be posted overseas, or if you do not see your country listed. We would be happy to quote a freight price.
International Express (No Free Freight) – we currently ship to select countries using Australia Post eParcel International Express with signature and tracking, 4–18 days delivery.
Postage to the United States
Due to the prepaid import tariff requirements imposed by U.S. customs on all shipments, Tealeaves has temporarily suspended postage services to the United States. We apologise for any inconvenience and appreciate your understanding while we review options to resume this service in the future. (Effective 26th August 2025)
International Purchases Online
Due to the high freight costs, we cannot offer returns or refunds on purchases outside of Australia. We will pack any fragile products carefully; however, products damaged in transit are not claimable. Please choose carefully!
International shipping rates by destination and weight
| Destination |
Up to 750g |
Up to 1.7kg |
Up to 3kg |
| New Zealand |
AU$25.00 |
AU$31.50 |
AU$53.00 |
| China |
AU$43.00 |
AU$60.00 |
— |
| Asia (HK SAR, Indonesia, Japan, Korea, Maldives, Malaysia, Singapore, Thailand, Taiwan, Vietnam) |
AU$39.00 |
AU$49.00 |
AU$74.00 |
| Canada |
AU$42.00 |
AU$52.00 |
AU$73.50 |
| South Pacific (Cook Islands, Fiji, French Polynesia, Guam, Marshall Islands, Samoa, Solomon Islands, Vanuatu) |
AU$45.00 |
AU$59.00 |
— |
| United Kingdom, Ireland |
AU$48.00 |
AU$63.00 |
AU$78.00 |
| Europe 1 (France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland) |
AU$52.00 |
AU$68.00 |
AU$77.00 |
| Europe 2 (Austria, Belgium, Cyprus, Denmark, Finland, Greece, Hungary, Iceland) |
AU$57.00 |
AU$68.00 |
AU$84.00 |
| Other (UAE, Qatar, Greenland, Grenada, Liechtenstein, Luxembourg, Saudi Arabia) |
AU$66.00 |
AU$82.00 |
— |
Packaging & Dispatch Policy
- Tea products will be carefully and firmly packaged into Australia Post traceable E‑Parcel bags or boxes. Any tins or caddies will be bubble‑wrapped and then packaged.
- Tea accessories including teapots, mugs etc. will be carefully checked and wrapped.
- Orders placed online before 11.00 am (AEST) Monday to Friday are generally dispatched the same day. Orders placed after 11.00 am (AEST) are generally dispatched the following day.
- A shipping confirmation SMS will be sent when each order leaves our premises.
Safe delivery to home or workplace
We deliver to post boxes. Australia Post satchels & boxes will usually be left at the shipping address unless otherwise stated. If your tea does not arrive within the given time, please first check with your local Post Office then contact us to trace it. To guarantee safe delivery, we recommend sending your parcel to your place of business, as parcels are typically delivered between 9 am–5 pm.
If you need further information, please get in touch with Online Sales & Enquiries at +61 3 9764 2000 Ext 2 (8.30 am–5.00 pm Monday–Friday) or email info@tealeaves.com.au.