Shipping

 

Retail Policy

UPDATE REGARDING DELIVERIES AND CORONAVIRUS 03 AUGUST 2020

"Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. You can track your delivery through parcel tracking, the online chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au."

Orders received before 11.00am will generally be dispatched within 1-3 days.

Some Australia Post Licensed Post Offices (LPO) have temporarily closed and offer alternate pick up Post Office points, please see link below.

Please click here for more Australia Post information >

We post all orders with Australia Post using E-Parcel boxes & satchels. All E-Parcel and box deliveries within Australia, are traceable.

  • Current rates are effective from 15th April 2019. 
  • Deliveries to regional and remote areas may take longer than the working days quoted. 
  • Delivery rates apply to all Online, Email and Telephone orders

Free Freight over $75 orders (standard eParcel)

  • STANDARD eParcel (3-5 business days)
  • EXPRESS ePARCEL (1-3 business days)
  • no free freight for
    • International Orders 
    • Wholesale

Up to $75 orders

$8.50 inc GST

  • STANDARD eParcel
  • no weight restrictions
  • 3-5 business days delivery (WA, NT allow up to 7 business days)

$15.50 inc GST any order

  • EXPRESS eParcel
  • no weight restrictions
  • 1-3 business days delivery to postcodes in the EXPRESS Post Network
  • longer delivery to postcodes outside the EXPRESS Post Network

 

Wholesale Policy (NO FREE FREIGHT)

  • Shipping costs shall be calculated in accordance with commercial rates offered by contract couriers.
  • Shipping costs shall be quoted at the time of ordering and shall appear as a freight item on the invoice

 

International Policy

COVID-19 update:

As of 19th March 2020, International freight is available to some countries, however due to restriction on international flights, delivery times are now stretched and some Countries are showing long delivery delays.

Please click on the link below, before placing an International Order to see if your Country is available for international freight.

This policy will be updated as the situation changes.

List of Countries flight restrictions, delays and cancellation of international freight services

  • Tealeaves adhere with Australian Regulations, however, your destination Country may have different importation policies. 
  • Tea Leaves will not be held liable for additional taxes, duties or surcharges that may be payable on delivery in your Country. 
  • Please check with your local Authorities before placing your order.
  • Due to possible breakage, only Tea products are available for International Orders.
  • Please email us at info@tealeaves.com.au if you require larger quantities of tea to be posted overseas, or you do not see your country listed.  We would be happy to quote on a freight price.  

International Express (NO FREE FREIGHT)

We currently ship to the following Countries using Australia Post 

(eParcel International Express with signature and tracking) - 2 to 4 days delivery

NEW ZEALAND 

  • AU$18.00 up to 750g weight
  • AU$25.00 up to 2kg weight

CHINA

  • AU$32.00 up to 750g weight
  • AU$50.00 up to 2kg weight

ASIA (HONG KONG SAR, JAPAN, MALAYSIA, MALDIVES, SINGAPORE, THAILAND, TAIWAN, VIETNAM)

  • AU$40.00 up to 750g weight 
  • AU$55.00 up to 2kg weight 

CANADA, UNITED STATES

  • AU$36.00 up to 750g weight
  • AU$57.00 up to 2kg weight

SOUTH PACIFIC (COOK ISLANDS, FIJI, FRENCH POYNESIA, GUAM, MARSHALL ISLANDS, SAMOA, SOLOMON ISLANDS, VANUATU)

  • AU$35.00 up to 750g weight 
  • AU$56.00 up to 2kg weight 

UNITED KINGDOM, IRELAND

  • AU$45.00 up to 750g weight
  • AU$68.00 up to 2kg weight 

EUROPE 1 (FRANCE, GERMANY, ITALY, NETHERLANDS, NORWAY, SPAIN, SWEDEN, SWITZERLAND)

  • AU$45.00 up to 750g weight 
  • AU$68.00 up to 2kg weight 

EUROPE 2 (AUSTRIA, BELGUIM, CYPRUS, DENMARK, FINLAND, GREECE, HUNGARY , ICELAND)

  • AU$50.00 up to 750g weight 
  • AU$70.00 up to 2kg weight​

OTHER (UAE, QATAR, GREENLAND, GRENADA, LICHTENSTEIN, LUXEMBOURG)

  • AU$60.00 up to 750g weight
  • AU$76.00 up to 2kg weight 

Packaging & Despatch Policy

  • Tea products will be carefully and firmly packaged into Australia Post traceable E Parcel bags or boxes. Any tins or caddies will be bubble wrapped, then packaged. 
  • Tea accessories including Teapots, Mugs etc will be carefully checked and wrapped. 
  • Orders placed online before 12 pm (AEST) Monday to Friday, are generally despatched on the same day. 
  • Online orders placed after 12 pm (AEST) are generally despatched the following working day. 
  • A shipping confirmation SMS will be sent when each order leaves our premises.

Safe delivery to home or workplace

  • We deliver to Post Boxes
  • Australia POST satchels & boxes will usually be left at the shipping address, unless otherwise stated.
  • If your tea does not arrive within the given time please first check with the local Post office then contact us to trace it.
  • To guarantee safe delivery of your items, we recommend your parcel is sent to your place of business, as items are typically delivered between 9 am - 5 pm


If you need further information, please contact Online Sales & Enquiries +61 3 9764 2000 Ext 2
(8.30am - 5.00pm Monday - Friday) or drop us an email info@tealeaves.com.au