Shipping

Free freight over $75!

 

Retail Policy

We post all orders with Australia Post using E-Parcel boxes & satchels. All E-Parcel and box deliveries within Australia, are traceable.

  • Current rates are effective from 15th April 2019. 
  • Deliveries to regional and remote areas may take longer than the working days quoted. 
  • Delivery rates apply to all Online, Email and Telephone orders

Free Freight over $75 orders

  • STANDARD eParcel (3-5 business days)
  • EXPRESS ePARCEL (1-3 business days)
  • no free freight for
    • International Orders 
    • Wholesale

Up to $75 orders

$8.50 inc GST

  • STANDARD eParcel
  • no weight restrictions
  • 3-5 business days delivery

$13.50 inc GST

  • EXPRESS eParcel
  • no weight restrictions
  • 1-3 business days delivery to postcodes in the EXPRESS Post Network
  • longer delivery to postcodes outside the EXPRESS Post Network

 

Wholesale Policy

  • Shipping costs shall be calculated in accordance with commercial rates offered by contract couriers.
  • Shipping costs shall be quoted at the time of ordering and shall appear as a freight item on the invoice

INTERNATIONAL SHIPPING WILL BE AVAILABLE SOON - PLEASE MAKE ENQUIRIES TO:

info@tealeaves.com.au

Phone: +61 3 9764 2000 ext 2

International Policy

  • Tealeaves adhere with Australian Regulations, however, your destination Country may have different importation policies. 
  • Tea Leaves will not be held liable for additional taxes, duties or surcharges that may be payable on delivery in your Country. 
  • Please check with your local Authorities before placing your order.
  • Due to possible breakage, only Tea products are available for International Orders.
  • Please email us at info@tealeaves.com.au if you require larger quantities of tea to be posted overseas, or you do not see your country listed above.  We would be happy to quote on a freight price.

International Express

We currently ship to the following countries using Australia Post (International Express with signature and tracking)

NEW ZEALAND 

  • AU$18.00 
    • up to 750g weight
    • 2-4 business days delivery
  • AU$25.00 
    • up to 2kg weight
    • 2-4 business days delivery

CHINA, HONG KONG SAR, JAPAN, KOREA, MALAYSIA, SINGAPORE, TAIWAN 

  • AU$40.00 
    • up to 750g weight
    • 2-4 business days delivery
  • AU$55.00 
    • up to 2kg weight
    • 2-4 business days delivery

CANADA, FRANCE, GERMANY, IRELAND, ITALY, NETHERLANDS, NORWAY, SPAIN, SWITZERLAND, UNITED KINGDOM,

  • AU$45.00 
    • up to 750g weight
    • 2-4 business days delivery
  • AU$68.00 
    • 751g - 2kg weight
    • 2-4 business days delivery

UNITED STATES

  • AU$36.00 up to 750g weight 2-4 business days delivery
  • AU$57.00 up to 2kg weight 2-4 business days delivery

Packaging & Despatch Policy

  • Tea products will be carefully and firmly packaged into Australia Post traceable E Parcel bags or boxes. Any tins or caddies will be bubble wrapped, then packaged. 
  • Tea accessories including Teapots, Mugs etc will be carefully checked and wrapped. 
  • Orders placed online before 12 pm (AEST) Monday to Friday, are generally despatched on the same day. 
  • Online orders placed after 12 pm (AEST) are generally despatched the following working day. 
  • A shipping confirmation SMS will be sent when each order leaves our premises.

Safe delivery to home or workplace

  • Australia POST satchels & boxes will usually be left at the shipping address.
  • If your tea does not arrive within the given time please first check with the local Post office then contact us to trace it.
  • To guarantee safe delivery of your items, we recommend your parcel is sent to your place of business, as items are typically delivered between 9 am - 5 pm


If you need further information, please contact Online Sales & Enquiries +61 3 9764 2000 Ext 2
(8.30am - 5.00pm Monday - Friday) or drop us an email info@tealeaves.com.au